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Software Consulting >>> CTI/IVR
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Our software consulting division is renowned for its expertise in CTI, IVR and call centres.
Through our wide range of business and technical knowledge we have provided our clients with advanced telephony solutions designed to
address their business needs.
We have experience managing all aspects of projects from defining requirements through supporting the completed systems.
Our mission is to design, develop, market and support true state-of-the-art Computer Telephony enabled systems that can evolve to
meet your changing business needs.
Collectively, our senior staff has over 37 years experience in the Business and IT environments.
Our expertise includes Visual Basic, C, C++, ActiveX, FTP, and WinHLLAPI. Telephony technology knowledge includes Predictive Dialers,
auto-dialers, telephone and ACD systems, ISDN as well as IVR and CTI.
Some of our recent custom projects have included:
- Design, development and implementation of an automated outbound dial system providing national order notification delivering over 1 million messages per year.
- Design and development of a multi-function financial IVR system that is handling over 6 million calls per year using multi-tier architecture for mainframe applications and SQL Server. CTI technology allows agents in three large call-centres to instantly identify transferred callers and their needs and has enabled new revenue-generating marketing opportunities.
- Design and development of an accounts payable IVR system that connects with multiple legacy applications and provides printed, email and facsimile output for vendors and staff.
We can also combine our telephony and web expertise to provide a complete eCommerce solution that coordinates all forms of contact with your customers.
For example, a company with an order desk and a web site, may find a combined telephony / web eCommerce solution improves customer satisfaction,
reduces staff time and provides much more timely information for marketing and other areas of the company.
In addition to our custom developed solutions, we offer Survey Magic. Survey Magic is a complete IVR survey application
that is easy to setup and flexible enough to handle all types of questionnaires.
Allow your customers to rate your service, find out your employee’s opinions, use it to screen employment applicants,
allow club or union members to vote - the possibilities are endless.
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