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The following are answers to some of our most often asked questions. What is a virtual domain? A Virtual Domain means having your own domain (http://www.your-name.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however, you are still professionally represented via your own personal Internet web address domain name (www.yourname.com) and by your own personal e-mail address domain name (you@yourname.com). When you say annually, do you mean pay all the money up front, or pay monthly for one year? You must pay the full year at once, if you choose the annual billing cycle. What does it cost to transfer a domain name? There is no fee for transferring your domain name. Do you charge additional fees for using the mySQL database? No. It is included in the package. How long does it take for my account to be set up? Your account will be set up the same business day! Once an account is setup an activation notice will be sent to you via e-mail including your user-ID, password, and your IP address. Do you offer dial-up Internet access? No, you will need local Internet access in order to maintain your web site and retrieve your POP3 e-mail. Do you support Macintosh systems? Certainly. You can use the Fetch program to transfer files from your MAC to our system. You can also use Telnet and the POP e-mail programs like Eudora, Claris E-mail and Netscape Mail. What is your server type: NT? UNIX? We use UNIX. What do autoresponders do and are they included? An autoresponder will send an automatic reply back to the sender. You can have an unlimited number of autoresponders with no additional cost. What programs can be used to access e-mail (Outlook Express, Netscape mail, etc.)? All POP clients can be used-- any program which downloads the files from our server onto your computer. You can use mail user agents which run on our servers (such as pine), with a special configuration. You cannot use IMAP programs. Can I access my web site with or without the "www"? Yes, you will be able to access the domain address with or without the "www" in front of the domain name. May I promote my web site with bulk e-mail? Spamming is in violation of our service agreement. There are legal and ethical issues involved in mass mailing of unsolicited e-mail. Any user of our services who has sent a large number of unsolicited e-mail will have their account closed within 24 hours. A pro-rata share of their current contract will be refunded. What is an e-mail alias and do they come with my package? An e-mail alias means if you send mail to webmaster@yourwebsite.com, that address is aliased to whomever needs to receive it. It can be one person or multiple people, however you need it structured. It is unlimited — get as many as you need for no extra charge! Do you have a database system? We use mySQL. Do you have FTP and FTP Anonymous access? Yes, we provide both FTP and FTP Anonymous access with the standard and plus account. Do you have a limit on the FTP transfer? No. There is no limit. You can update your pages an unlimited amount of times, at any time you wish. Which SSL technology do you offer? We use Apache-SSL which industry experts have identified as one of the most secure technologies offered today. Are your virtual servers able to work with old and text-mode browsers such as Lynx, or will users with those browsers not find our wcsindex.html when putting in only www.ourdomain.com (in other words, are they truly virtual)? They are truly virtual — you get your very own IP address on the web server. They will work with Lynx. How many client sites are put on each web server? Do you move sites to different servers if a given server has a high load? Is this monitored? We do move clients according to demand. We keep the peak CPU load below 10% on all machines. I would like to know if you support VRML 1.0 and 2.0 mime types wrl and mus? We support these. You can set your own mime types with your .htaccess file. Does each virtual account have its own log files? Yes. You have your own log files. Do you provide a CGI-BIN personal directory? Yes, a CGI-BIN is provided in most packages. How can I manage my e-mail users (add/remove/update). How can I setup mail redirection for my users? To add or delete POP boxes, use the Mail Manager at http://yourdomain.com/menu. You redirect mail by editing the address, un-forwarding to the POP box (which deletes it if that's the only reference to it) and forwarding to whatever e-mail address you desire. Do you offer backward compatibility browser detection? Yes. What cgi scripts are preinstalled? pgpmail.pl, formmail.pl and count.cgi Do you offer SSI (Server Side Includes)? SSI is on all of our servers. You just need to be sure that you call your files with the .shtml extension. What version of Perl do you use? 5.00404 Can we set up password protected areas with .htaccess? Yes you can but we also provide a Protect Directories function in the control panel for easy password protection. Do you host foreign domains? Yes we host all types of domains foreign and domestic. Do your servers support IMAP? Our servers are not configured to be able to support IMAP. IMAP is possible, however, for only the main username of the account. We cannot provide any support other than turning on your access to IMAP. If you would like this, please let us know where you connect from and we will make an ftp connection to the server. We have to open a port for the locations that you can connect to the server from. How dependable is your network? Whom can I contact by phone or e-mail if further questions come up? For more information, e-mail info@wcssolutions.com or call 905-840-7726 |
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5-B Conestoga Drive Suite 300 Brampton, Ontario L6Z 4N5 Phone: (905) 840-7726 OR TOLL FREE: 1-866-236-7726 FAX: (905) 840-7746 Email: info@wcssolutions.com url: www.wcssolutions.com © copyright 2000 Wilson Consulting Services Inc. All Rights Reserved |
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